"She's hilarious and serious, both at the same time!"
     Sharon Root, President, Computer Magic Training

"I've never seen an audience so entranced! You deliver even more than you promise!"
     Leif Erickson, Chapter President, American Marketing Association

Speaking with Conviction
How to Say What You Really Mean,
So What You Say Will Really Matter
Executives seeking venture funding or leading major change initiatives, citizens advocating social change or standing up for a cause, anyone, in fact, with a strong opinion on an important issue will become measurably more persuasive by participating in this program. Reaching well beyond standard presentation skills, Melinda shows - by both demonstration and on-the-spot "make-over" coaching - how to be absolutely clear on your message, evoke essential audience emotion, and sound as smart as you are even in the heat of controversy. (Available as a one-hour keynote and as a full day workshop with videotape feedback.)

"Everything I heard about your presentation was profoundly positive, except they wished it could be longer!"
     James McCormick, President, National Speakers Association,
     Northern California

One Person Can Make a Difference
More Can Make a Miracle
Facing the enormous scale of the world's problems, most people feel willing - but powerless - to help. Melinda profiles ordinary people - including members of the audience - who've found clever (and surprisingly easy) ways to make a difference. Participants are invited to identify a problem they care about and to start now to follow Melinda's Three Stepping Stones to Action. The "can do" exhilaration of discovering that one person's effort really does matter can transfer to all areas of life and work. Especially appropriate for kick-off meetings, awards banquets, team retreats, and fundraising events, or to raise spirits in difficult times of transition. (A one-hour motivational keynote.)

"Melinda's philosophy, personality, and hard-earned skills will benefit anyone smart enough to listen."
     Varda Trebach-Hecht, Treasurer, Women's Heritage Museum

Selling with Stories
How to Make Sales Presentations Sizzle
When experienced sales people tire of describing their products in terms of features and benefits, they jeopardize their results by boring their prospects. In this program, participants learn how to make their sales presentations sizzle (whether face-to-face or by phone) by using true stories to illustrate important sales points. They can also begin an audiotape archive of selling stories for various occasions. Get ready to tap your creativity, energize your sales life, and bolster your bottom line. (A one-hour keynote, a four hour seminar, or a full day workshop with video and audio feedback.)

"Articulate charisma is how I'd describe Melinda's platform personality."
     Participant

VoiceAerobics
A Workout Session for Your Professional Voice
In just one hour, you can develop a more persuasive vocal image forever! Melinda shows why the sound of your voice can make or break your professional credibility, and leads the entire audience in a series of fun and effective exercises to adjust pitch and intonation, sharpen articulation, strengthen projection, increase warmth and variety, eliminate non-words, and sound assertive without being intimidating. Energizing and enlightening for anyone who works by phone or makes stand-up presentations. (A one hour keynote or a two hour workshop.)

"She's so talented! She said she loves to teach and it shows. I couldn't believe how much I learned!
     Participants

There's No Such Thing as a Cold Call!
How to Get the Sales Conversation Started Right, by Phone
What's the most necessary (but universally dreaded) sales activity? Telephone Prospecting! Melinda shows how to avoid the most common pitfall of consultative selling, and turn every call into a profitable adventure using Compelling Language, Convincing Delivery, and Appropriate Persistence, and Voice Mail Magic. (Available as a one hour keynote, a four hour seminar, or a two-session workshop.)

"Using your prospecting ideas, I was able to make a customer of a prospect I'd been pursuing for nine years!"
     Jan Lee, Top-Producing Salesperson, Carlisle, Inc.

Don't Resist Resistance!
How to Leverage Customer Objections
Customer resistance to price, quality, timing, or any other issue can be a springboard to discovering previously unspoken customer needs. Melinda highlights fifteen different kinds of objections and offers strategies to handle every one of them! Participants apply these methods on-the-spot to their own selling situations and go back to work with the confidence to control the decision making process, even if their prospect "throws them a loop". (Available as a one hour keynote or a four hour workshop.)

"Melinda really added new twists to what we old-timers thought we already knew!"
     Jan Lee, Top Producing Salesperson, Carlisle, Inc.

Surprise!!! Great Customer Service!! By Phone!
100% Satisfaction for Your Customer - and for You - in Every Call
A quality product plus "good" customer service is definitely not enough in today's marketplace. And businesses cannot afford "burnout" in even one customer service rep. This program helps bring the fun back into service for everyone with 22 practical skills, including Opening and Closing for Results, How to Make No Sound Like Yes, Calming Anger (Theirs and Yours), the AAA Way to Fix a Mistake, and The Four Most Effective Ways to Manage Stress. (A one hour keynote, four hour seminar or two session workshop.)

"You went above and beyond to prepare a program targeted to our audience. The compliments were overwhelming."
   Michelle Holbrook, Meeting Planner, Hospitality Sales and Marketing Association
   International

Melinda Henning turns every keynote and seminar into an Unforgettable Learning Event. Pre-program interviews and customization ensure the material is directly relevant to each group. Oprah-style interaction and on-the-spot coaching keep everyone riveted. High-quality reference materials reinforce the experience and keep the learning going over time. Each program can be coordinated with your meeting theme.